Recruitment Archives

Best recruitment methods for call centres

Call centers are the backbone of customer service for many businesses, handling a myriad of enquiries and concerns daily. However, the traditional recruitment methods used by most call centers often fall short, leading to challenges such as high attrition rates and mismatched skill sets among employees. Pitfall of current call centre recruitment methods At the […]

Navigating recruitment technology compliance: Key considerations and how to future-proof your investments

Recruitment technology is rapidly evolving and regulators across the world are playing catch up to ensure candidates are getting a fair experience. This article discusses the key considerations that you, as a recruitment leader, must consider before investing in new tools, to both future-proof from impending regulations and to uphold equality, inclusion, and diversity in […]

Skills-Based Hiring: What You Need to Know

In the rapidly evolving job market, skills-based hiring is becoming increasingly significant, heralding what some call the “death of the degree.” With technology advancing at breakneck speed, employees find themselves in a constant cycle of acquiring new skills to stay relevant. This shift has led many job seekers and employers alike to prioritize skills and […]

Hospitality recruiting strategy

In the fast-paced realm of hospitality, where seasonality, diverse roles, and fierce competition for talent are constants, crafting an effective recruitment strategy demands a tailored and nuanced approach. The unique challenges posed by the industry’s dynamic nature necessitate a specialised methodology to not only attract but also retain skilled staff. This step-by-step guide unveils the […]

How to avoid unconscious bias with skills-based testing

Unconscious bias can subtly seep into the recruitment process, but it significantly compromises the fairness of hiring practices. In this article, we’ve explained how skills-based testing helps to avoid unconscious bias. What is unconscious bias? Operating beneath our awareness, unconscious bias shapes decisions without our realisation. Rooted in implicit preferences and stereotypes, it influences decision-making […]

High-volume contact centre recruitment: Best practice process

Time constraints, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]

5 high-volume hiring set up essentials

Effective high-volume hiring demands meticulous organisation and strategic planning. In this guide, we explore the five essential components crucial for successful high-volume recruitment. Let’s dive into the details. 1) Choose an ATS set up for high volume hiring Selecting the appropriate Applicant Tracking System (ATS) is pivotal for successful high-volume hiring. While managing candidates via […]

How to achieve hiring criteria alignment in the recruitment process

Ensuring alignment among stakeholders on hiring criteria is paramount for an efficient, equitable, and successful recruitment process. Misalignment can lead to hiring the wrong candidates or erroneously rejecting strong candidates, resulting in prolonged hiring timelines and unnecessary friction. Here, Chris Platts, CEO at ThriveMap, talks through a streamlined approach to achieve alignment among different stakeholders: […]

How to design an inclusive and effective graduate recruitment process

Graduate roles differ significantly across companies and even within various departments of an organisation. Successfully identifying the right-fit graduates hinges on a robust recruitment process. This process not only assists internal teams in clarifying their needs but also ensures candidates have realistic expectations about their roles from the start. Chris Platts, CEO and founder of […]