Read recruitment advice from the ThriveMap blog, the pre-hire assessment provider for high volume hiring.
Unlike other industries, the skills which are most predictive of success in retail are mostly behavioural. Like other customer-facing jobs, attitude is more important than aptitude and, because of this, assessing candidates against those requirements can be...
Despite rapid adoption of assessment technology, peer interview questions remain one of the most valuable ways of getting to know a prospective candidate. In a peer interview (face-to-face) the candidate is able to ask existing employees questions about the...
Whether recruiting a start-up or a multinational, getting hiring right can make an enormous difference to the success of your business. Even with the most effective hiring process, it is unlikely that you’ll be able to find a candidate that has everything that you are...
In 2005, when I started my career in recruitment, there wasn’t much content out there for recruiters beyond a few classic sales books and a handful of blogs. It was all about learning by doing, figuring it out for yourself and stomaching a lot of rejection. Whilst...
Improving a high volume recruitment process has a much greater impact on the bottom line that making changes to lower volume hiring. Volume hiring also has some unique challenges for recruiters to navigate. First of all, you’re usually tasked with hiring a large...
Great customer service reps can be difficult to hard to select. In order to assess them effectively, you need to understand what an excellent customer service agent looks like first. This means having a list of the customer service skills and characteristics that...