Recruiting the best customer service advisors takes skill. Exceptional customer service reps need to be able to diagnose problems effectively and provide solutions to customer issues. Improve how you hire customer service roles with our tips and recruitment advice.
Time constraints, poor candidate experience, and elevated costs can all be symptoms of a recruitment process that needs reviewing and updating. In this article, Chris Platts, CEO of ThriveMap, walks you through a step-by-step process to streamline your contact centre staff recruitment, offering tips to cut costs, optimise hiring efficiency, prioritise an exceptional candidate experience, […]
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Frontline staff are the backbone of your organization, pivotal in driving performance, profitability, and growth. However, the conventional approach to filling these critical positions has historically been focused solely on filling vacancies, leading to recruitment challenges and high attrition rates. If you’re seeking ways to streamline your recruitment process for frontline roles and save valuable […]
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Great customer service reps can be hard to find. In order to assess them effectively, you need to understand what an excellent customer service agent looks like and what universally good customer service skills to look for. This means having a list of customer service skills and characteristics that indicate success in the role. In […]
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