Pre-hire assessments for
call & contact centre hiring

Streamline your recruitment process and improve staff retention with ThriveMap’s call & contact centre pre-hire assessment platform.
Hire more top performers

ThriveMap assessments are benchmarked against your top call & contact centre workers giving you certainty each new hire will perform to your high standards.

Reduce your call centre attrition

High pressure, challenging targets and irregular shift patterns can lead to high staff turnover. ThriveMap assessments reduce call centre attrition by showing candidates the reality of the role upfront.

Promote your employer brand

ThriveMap’s narrative based assessments promote your employer brand by highlighting the benefits and rewards of working in your call or contact centre.

Improve your onboarding

ThriveMap’s personalised candidate reports show you candidate strengths and weaknesses enabling your managers to onboard new hires more effectively.

Improve your customer service

Your employees are the first point of contact for your customers, reflecting your company’s values and service levels with every call they handle.

ThriveMap’s assessments are benchmarked against your top performers making sure every employee meets your high standards and maintain high levels of customer satisfaction.

Streamline your hiring process

Reduce the number of stages in your interview process with a call centre specific pre-hire assessment. ThriveMap integrates seamlessly in your ATS to automatically assess candidates at the point of application.

Automatic candidate ranking and personalised interview reports mean your hiring managers can prioritise who to interview and focus what’s on building relationships instead of sifting applications.

Reduce staff attrition

ThriveMap’s narrative based assessments measure a candidate’s fit to the role by measuring their capability, commitment and cultural fit.

Uncover the candidates in your hiring pipeline who are more likely to perform well, stay longer and be happier in your call centre.

Reduce staff attrition

ThriveMap’s narrative based assessments measure a candidate’s fit to the role by measuring their capability, commitment and cultural fit.

Uncover the candidates in your hiring pipeline who are more likely to perform well, stay longer and be happier in your call centre.

“The interview questions helped me to understand the candidates’ ability levels and motivations and the fit scores have been very accurate.”
Hiring Manager

How ThriveMap has helped clients

  • Increased new hire performance by 36%
  • Increased new hire retention by 27%
  • Reduced time to hire by 40%
“We believe assessments should communicate what the job's really like, test real skills related to the role, and provide candidates with a quick, easy, and enjoyable experience”
Chris Platts
CEO, ThriveMap

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