Transforming your frontline: The key to high retention in hourly workers

3 minute read

Posted by Emily Hill on 15 September 2023

Struggling with high staff turnover?

Are potential hires vanishing from your recruitment process?

Spending countless hours screening applications with little to show for it?

These telltale signs often point to a deeper issue: a leaky recruitment process.

Hourly workers serve as the backbone of countless businesses, ensuring smooth operations day in and day out.

Yet, retaining these indispensable team members has become a daunting challenge for many companies.

The critical role of frontline staff

Your frontline staff play a pivotal role in your organisation.

They fuel performance, drive profitability, and foster growth.

They are also often the first point of contact with your customers and are responsible for maintaining the day-to-day operations.

In essence, they are the lifeblood of your business.

The old-school approach

Traditionally, many companies have relied on an old-school approach to fill these critical roles: hiring to plug gaps.

While this approach may seem like a quick fix, it often leads to long-term problems.

High turnover rates, dwindling team morale, and a growing pool of unfilled positions can result from this short-sighted strategy.

Moreover, the impact of a subpar hiring process, including negative Glassdoor reviews, is amplified in the context of high-volume frontline recruitment.

The ThriveMap solution

Enter ThriveMap, your partner in tackling this challenge.

We specialise in creating tailor-made pre-hire assessments specifically designed for high-volume roles. Our approach is rooted in realism and offers a unique solution to the frontline staffing problem.

ideal candidate profile for pre-hire assessments

Real insights from real workers

Our assessments provide real insights from individuals who are currently performing the job. By mirroring on-the-job scenarios and using user-friendly tools, we help you pinpoint top-tier candidates who are more likely to succeed and stay committed to their roles.

Realistic jobs assessments for call center candidates

Double the commitment

With ThriveMap’s pre-hire assessment process in play, candidates for high-volume roles exhibit double the commitment throughout their tenure.

By selecting candidates who are aligned with the demands and expectations of the job, you can dramatically improve retention rates and overall workforce stability.

Ready to dive in?

Retaining hourly workers and reducing turnover is crucial for the success and stability of your organisation.

ThriveMap’s innovative pre-hire assessments offer a proven solution to this common challenge. Let us help you build a more committed and resilient frontline team, ensuring the continued growth and success of your business.

It’s time to transform your frontline. Are you ready to take action?

Request a demonstration of our pre-hire assessment tool to see how ThriveMap can revolutionise your hiring process and reduce turnover.


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About ThriveMap

ThriveMap creates customised assessments for high volume roles, which take candidates through an online “day in the life” experience of work in your company. Our assessments have been proven to reduce staff turnover, reduce time to hire, and improve quality of hire.

Not sure what type of assessment is right for your business? Read our guide.

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