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AI Bias in Hiring: What You Need to Know

Artificial Intelligence (AI) has transformed the hiring process by automating tasks like resume screening, candidate selection, and even interviewing. AI-powered systems promise to reduce bias, increase efficiency, and deliver better hiring outcomes. However, AI is not perfect, and it can be biased if not designed and trained correctly. In this article, we’ll define AI bias […]

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Typing Tests for Call Centers: A Comprehensive Guide

Imagine a world where call center staff consistently exceed customer expectations, new hires flourish, and staff turnover rates plummet. The secret? Implementing typing tests as a mandatory component of the hiring process!  Call centers can harness the power of these tests to boost customer satisfaction, skyrocket their hiring success, and curb the dreaded employee churn. […]

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Call Center Pre Employment Assessments: How to Use them effectively

Call centers are the backbone of customer service for many companies. These centers are responsible for answering customer queries, resolving their issues, and ensuring their satisfaction. To ensure that the right candidates are hired for these critical roles, call center pre-employment assessments are becoming increasingly popular. In this post, we’ll define what call center pre-employment […]

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Call Center Hiring: The Ultimate Guide

Call Center hiring is busy right now because the call center industry is a rapidly growing sector in both the US and UK, and the demand for skilled call center agents is increasing. According to the 2021 US Contact Center Decision Makers’ Guide, 71% of contact centers in the US anticipate an increase in call […]

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Mastering Pre-Employment Assessments: A Comprehensive Glossary

Welcome to our comprehensive glossary of pre-employment assessment terms. This resource is designed to help you familiarize yourself with the key concepts, techniques, and terminology in the field of pre-hire assessments. Whether you are new to the world of assessments or looking to expand your understanding, this glossary will provide you with explanations of the […]

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Boosting Ecological Validity in Job Assessments: Key Tips & Examples

Introduction Ecological validity refers to the extent to which the results of a study or assessment can be generalized to real-world settings or situations. In psychology, it is particularly important to ensure that the experimental conditions, tasks, or measurements used in research accurately represent the real-world context they are intended to simulate. In the context […]

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Mastering Assessment Centers: Your Ultimate Guide to Finding Top Hires

Assessment centers are a popular tool used by organizations to evaluate job candidates. They involve a series of structured exercises and simulations designed to measure a candidate’s skills, knowledge, and abilities related to the job. In this post, we will explore what assessment centers are, the different types, top tips for running them, and considerations […]

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Employee Selection Tests: Types, Tips, and Best Practices

In today’s job market, it’s not enough to rely solely on resumes and interviews to make hiring decisions. Employee selection tests are a useful tool to help employers make informed decisions about candidates. These tests measure job-related skills, knowledge, and abilities, and can provide valuable insight into a candidate’s potential for success in a role. […]

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11 ways to reduce the attrition rate in your call centre

The employee attrition rate in a call centre can have a significant impact on the success and profitability of an organisation. A high staff turnover can be costly, time consuming and disruptive to business operations. It is therefore essential for organisations to take proactive steps to reduce their attrition rate. This article will provide practical […]

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