of the annual salary to replace a member of staff who has left the business.
is the average call centre attrition rate.
ThriveMap cuts the average attrition rate at 6 months in half.
No two call centres are the same. ThriveMap design and build bespoke customer service and call centre assessments that integrate seamlessly with your recruitment process. Our assessments model the skills and competencies required for new recruits to thrive in your unique environment by bringing the role to life.
The candidate portal can often integrate with your ATS for an entirely seamless candidate experience and hiring managers can easily select the best candidates based on the actual skills required.
Despite some similarities in the type of tasks being performed, call centres are all unique and have different ways of working. For example, call centres that deal with financial products will have different performance metrics and a different approach to customer service than those dealing with utilities, healthcare or retail goods.
Administering a realistic job assessment approach ensures not only that candidates have the right combination of skills and competencies to thrive, but also that they know what type of working environment they are committing to ahead of joining.
Often this involves a combination of judgement based questions to measure soft skills such as customer service and empathy and skills-based questions to measure hard skills such as typing speed and accuracy.
In recent years we’ve seen the emergence of computer literacy questions to measure whether candidates can cope with operating in multiple tech systems simultaneously. ThriveMap’s approach to this is to typically involve simulating the tasks that people find challenging when in the role and designing realistic scenarios and tasks. This has been proven to be more effective than generic computer literacy tests at establishing whether candidates will be able to perform the tasks your roles demand.
Realistic Job Assessment that help recruiters select the best candidates, improve hiring consistency, reduce attrition, and accelerate time-to-hire.
Learn why high volume recruitment teams choose ThriveMap’s Realistic Job Assessments to cut time-to-hire, improve hiring consistency, and boost retention.
Combining the most predictive selection methods into one assessment, ThriveMap’s Realistic Job Assessments take candidates through the experience of a working day in the role in your company – giving you and them a better picture of suitability from the outset.
Each company is unique. In fact, each role within each company is unique. Someone could perform well in the same job in another company and fail in yours.
People behave differently in different contexts. Measuring someone’s ability in one environment does not mean they’ll display that ability in another.
We place the candidate in the heart of the story of a typical work day. If they don’t like the sound of the role or culture they can withdraw from the process at any time.
Jobs are constantly evolving. Unlike other assessment providers, if something’s not working, you have the power to change it.