Recruiting a team of exceptional customer experience advisors requires precision. Why? Because these hires directly influence customer loyalty, brand reputation, and, ultimately, business growth. But here’s the challenge: no two customer experience advisor roles are alike. What works for one organisation may not be effective for another. Without clarity on the skills that truly matter, […]
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When you’re responsible for recruiting at scale, finding the right pre-hire assessment solution can be the difference between a streamlined hiring process and a logistical nightmare. Drafting a tender for high-volume pre-hire assessments is an opportunity to set clear expectations for vendors while ensuring the solution you select truly meets your organization’s needs. Here are […]
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Attrition is often the silent drain on recruitment efforts, impacting businesses in ways that are too costly to ignore. From inflated hiring budgets to declining team morale, productivity, and customer satisfaction, the effects of attrition ripple across the organisation. Yet, it’s rarely tackled head-on. The reality? Attrition isn’t just a recruitment challenge; it’s a business-wide […]
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ThriveMap’s innovative Realistic Job Assessments (RJAs) have earned top honors at the In-house Recruitment Awards, winning the Best Candidate Assessment category. The award recognises ThriveMap’s pivotal role in transforming Berkeley Group’s apprenticeship recruitment strategy, resulting in groundbreaking diversity outcomes for the construction sector. Revolutionising recruitment in construction The construction industry faces a critical skills shortage […]
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The UK prison service is grappling with persistent recruitment and retention issues that undermine workforce stability and operational efficiency. Attrition rates reached 13.4% as of June 2023, highlighting the urgent need for innovative hiring practices. The expectation gap challenge The Efficiency Spotlight Report from the Criminal Justice Joint Inspection highlights critical challenges in the prison […]
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Aysha Felic, Talent Acquisition Manager at TELUS, on how onboarding retention and new hire performance soared after implementing ThriveMap’s Realistic Job Assessments. TELUS is a leading telecommunications company in Canada, with over 100,000 employees. Like many large enterprises, TELUS’s recruitment operations are complex, and continuously evolving to meet the dynamic needs of the business and […]
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UK Power Networks, the largest electricity distribution network in the UK, has appointed ThriveMap to elevate its recruitment process for emerging talent and career changers. This collaboration focuses on bespoke pre-hire assessments designed to improve candidate experience, boost retention, and ensure highly accurate hiring decisions. The challenge Recruiting for vital roles like Cable Jointers, Overhead […]
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The rise of generative AI is rapidly transforming recruitment, especially in early-career roles. As more candidates turn to AI tools to polish their applications, recruiters face new obstacles in identifying genuine talent and job fit. This article explores the evolving landscape and offers strategies to adapt effectively. The AI impact: what’s happening? The surge of […]
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We’re excited to announce that Chris Platts, Co-founder of ThriveMap, has been appointed to the Expert Panel on the UK’s Modernising Employment APPG. This cross-party initiative brings together Members of Parliament, industry experts, and leaders to help the UK become the world’s most attractive labour market. The “Faster Hiring” Expert Panel will focus on making […]
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