Serving over 6 million customers annually, Safelite’s auto glass repair service stands as a colossal operation within the USA.
The foundation of this expansive endeavor lies in the dedication and excellence of their frontline customer-oriented team.
Recognising the significance of a committed team aligned with the highest service standards, Safelite’s recruitment team embarked on refining their pre-hire procedures.
They acknowledged the profound influence of these procedures on company culture, productivity, and financial performance.
Safelite’s aspiration encompassed the recruitment of individuals possessing both requisite skills and a profound alignment with the company culture. To realise this vision, Safelite collaborated with ThriveMap, jointly crafting a tailored pre-hire process that effectively communicates their values and job expectations throughout the entire recruitment journey
Safelite realised that generic candidate assessments missed the opportunity to showcase their company culture, attract top talent, and set realistic job expectations.
Manual screening processes lengthened the time it took to hire candidates, leading to potential delays in filling critical positions.
Generic assessments and mismatches between job descriptions and actual job roles resulted in higher turnover rates, increasing costs for Safelite.
First, using feedback collated from Signal, our free job analysis tool, and hosting a workshop with the Safelite HR and recruitment team, our experts took all this data and analysed the day-to-day realities of the job. We created an Ideal Candidate Profile profile that was aligned with the realities of the role. Next, our experts designed a pre-hire assessment that truly reflected what the job entails, the skills required, and the culture of the company.
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Due to the high volume of roles required to hire, sifting job applications manually created a huge administrative burden for hiring managers, recruiters, and HR teams. Furthermore, AI wasn’t an option due to valid concerns over bias. By outsourcing the candidate resume sift to ThriveMap’s online assessment, Safelite’s recruitment team saved time and money on their recruitment process.
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After the ThriveMap Realistic Job Assessment, the hiring team were able to access the candidate analytics through the dashboard portal and select which candidates they wanted to hire. Analytics about candidate’s strengths and weaknesses could be seen by hiring managers, so they know how to best support the new recruits when they are onboarding their team.
See it in action
Through day-in-the-life, realistic job assessments, ThriveMap delivered $1.1m in cost savings for Safelite in reduced new hire training costs alone. This figure does not include the time saved time in improved recruitment efficiencies nor the costs associated with backfilling vacant positions.
Candidates responded favorably to the assessment, with 91% expressing that it enhanced their overall hiring experience. Commercially, the enhanced candidate experience resulted in 30,870 fewer days of unfilled vacancies each year.
The custom process resulted in significant improvements in new hire diversity, indicating that a well-crafted, job-relevant assessment helps to eliminate hiring bias.
Safelite experienced a notable reduction in the time it took to hire candidates, enabling the organization to fill critical positions faster and maintain operational efficiency.
1 in 2 new people have left a job because the reality of it didn’t live up to expectations.
Because ThriveMap assessments let candidates
experience what life is really like in a job ahead of joining it enables candidates to deselect themselves from the hiring process if they feel it’s not right. This drives down the number of possible bad hires.
A 9% increase in 90-day retention has resulted in cost-savings of $1.1million on training costs alone and a 34% shorter hiring cycle has meant 82 years of fewer unfilled vacancies each year.
No need to worry – our quiz is here to help you understand how mature your process is and what improvements you can make that can significantly impact your talent acquisition.
(16 questions, 5 minutes)
