How to find out what’s causing high staff turnover

3 minute read

Posted by Emily Hill on 15 September 2023

In the fast-paced world of high-volume recruitment, recruiters often find themselves caught in a whirlwind of high staff turnover.

The churn can be so swift and relentless that continually needing to fill a leaking bucket of candidates for the same roles becomes a monotonous and bewildering task.

However, amid this frustration, the actual root cause of high attrition often remains elusive.

In this post, we’re going to talk about industry employee turnover benchmarks in 2023, how to pinpoint what’s causing high turnover, and how to implement changes to your recruitment process that will lower the number of employees quitting.

What is considered a high turnover?

Turnover can result from voluntary factors, such as employees leaving due to dissatisfaction, or involuntary factors, such as redundancies.

On average, companies can expect to experience a 13% turnover in its workforce due to voluntary factors.

Turnover is highest in high volume recruitment industries, such as food service, retail, and warehouse operatives.

High-volume recruiters should always have their pulse on the turnover rate, as even small changes can hugely cut recruitment costs, increase productivity, and boost employee morale.

How do you reduce high turnover?

All too often, when it comes to explaining why there is a high turnover of staff, fingers start getting pointed at different departments.

“The salary wasn’t competitive”

“They weren’t properly onboarded”

“They were a bad fit”

Every time an employee leaves, it costs on average 1.5 – 2 x the employee’s salary to fill their role.

With over 50% of employees who left a role within the first 90-days citing company culture as the primary reason, addressing and improving that mismatch between candidate expectations and realities is essential in reducing turnover.

best practice pre-employment assesment

This 6-step process will reduce your turnover

  1. Assemble your success criteria for the role
  2. Conduct a job skills audit of people doing the job
  3. Bring your key project stakeholders together with a workshop to discuss the skills required
  4. Develop your Ideal Candidate Profile
  5. Build a Realistic Job Assessment
  6. Select candidates based on their performance of the Realistic Job Assessment

ThriveMap’s results backs up that 75% of the reasons for employee turnover can be prevented. 

Addressing high turnover requires a holistic, whole-team approach to collectively examine the end-to-end process.

If you’d like a best practice approach to optimising your pre-hire process to reduce turnover, get a demo from ThriveMap here.

More tools and resources to reduce your turnover:

Ready to see how high-volume recruiters are reducing turnover by over 50%?

Access our whitepaper report here:


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About ThriveMap

ThriveMap creates customised assessments for high volume roles, which take candidates through an online “day in the life” experience of work in your company. Our assessments have been proven to reduce staff turnover, reduce time to hire, and improve quality of hire.

Not sure what type of assessment is right for your business? Read our guide.

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